Have some questions about Speakeasy Co, or regarding a recent order? You may be able to find your answer by reading through our list of frequently asked questions! If your question is still left unanswered, please reach out to Order Support.
Frequently Asked Questions
Unknown charge on my credit card, who is Speakeasy?
Payment is collected immediately upon order placement, regardless of when the item ships. Charges will reflect Speakeasy Co. Speakeasy provides the opportunity for brands to own their own growth, customer relationships, and stay three-tier compliant. Speakeasy handles the technology, warehousing, and order fulfillment.
Why did I get a charge on my card if I didn't get a confirmation email?
Oftentimes confirmation emails may end up in spam folders. If you are unable to recover your confirmation or order number please contact firstname.lastname@example.org for further assistance.
When will I receive my order?
Orders are typically received within 3-15 business days from the purchase date. (Excluding high volume/holiday seasons, presale/pre-orders, out-of-stock items, etc.)
How can I track my order? My tracking link isn't working.
A tracking email will be provided once the order has completed fulfillment. Tracking provided will update when shipped and once an order has been received by the local carrier to their delivery depot. Once received by local carrier, tracking will update regularly.
Who is my local carrier?
Please visit our Shipping & Return Info for more information.
Do I have to sign for my package?
Yes, all alcohol shipments need to be accepted by an adult of at least 21 years of age. We recommend shipping to an address, whether home or workplace, where someone would be available during the day to accept the delivery. We can not ship to PO Boxes, Military Bases, or Walgreens/UPS/FedEx locations.
How can I cancel my order?
Cancellation requests cannot be guaranteed however if needed, they must be made to email@example.com within 24 hours of purchase. Our team will do our best to honor those requests when able.
How do I change my delivery address?
Please reach out to firstname.lastname@example.org to request an address change as soon as possible, we will do our best to accommodate. Please provide new shipping address within your request.
If an order has been fulfilled or shipped, changes may not be available and/or charges may apply. After purchase, order changes cannot be guaranteed.
Why can't you ship to my location?
Due to rules and regulations, paired with carrier reach, we are limited to certain states and zip codes at this time. We hope to be able to expand our reach in the future!
What should I do if my order was returned?
Orders will be returned after the maximum number of delivery attempts have been made. A carrier will make up to 2-3 attempts to complete your delivery with an adult signature. Please note reshipment and/or return fee's may apply. For more information, visit Shipping & Return Info page.
Contact email@example.com for order assistance.
What should I do if my order was damaged in transit?
If damaged in transit or delivered with damages, customers are responsible to report any issues to firstname.lastname@example.org.
Please inspect the order's contents immediately upon delivery. For deliveries with damages, pictures showing the damaged item(s) and how it was packaged inside the box are required. Pictures must be submitted within 15 days of delivery date. We will offer replacements or refunds on items with documented damages.
Can I exchanged or return items purchased?
All sales are final. No returns or exchanges can be processed after delivery.
Why was I charged sales tax?
Sales tax is collected based on where the product is purchased from, regardless of the customer's location or shipping destination.
How can I add to my order?
After purchase, items in an order can not be adjusted (add or sub). A second order would be required or a cancellation request of original purchase would be needed. After cancellation and refund have been confirmed, a new order would need to be placed for the corrected quantity and bottles wished.
How can I add a gift message to my order?
If gift messaging is available, the option will be presented at the cart page during checkout, prior to its purchase. Gift messages cannot be added after purchase. Invoices within all packages do not include pricing.
Can I split my order to ship to two different locations?
We can not split shipments of a single order placed. If different locations for shipment are required, two separate orders would need to be placed.
Can I substitute an item in my order?
As a third party we are unable to substitute items after purchase. We appreciate your understanding. If order changes are needed please contact email@example.com to see what options may be available.